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FAQs

Frequently asked questions

Common questions and answers about the plan

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What people usually ask about the Voluntary Membership Plan

Q.
What if I am self-employed and would like to enrol for the Voluntary Membership Plan?
A.
Under the current NSSF Act cap 222, you must first register your company/business, after which you would then be eligible to enroll for the plan under Voluntary Employers category, even if you are the only employee of your company/business.
Q.
If a company or individual wanted to enroll today, how can they start?
A.
Individuals and companies employing less than 5 workers need to register at any of our branches nearest to them. It is a seamless process, and you will spend less than 10 minutes doing so.
A voluntary individual member can register through via the form on this page orNSSFGo App.
You can download and fill a form availablehereand submit the form via e-mailvoluntary@nssfug.orgor to any NSSF Branch nearest to you.
Q.
How much must I be willing to contribute in order to enrol for the plan?
A.
The minimum amount of money a voluntary member can contribute is Ugx 5,000. Voluntary members can also contribute anytime and as often as they wish. The Fund is very flexible in regard to the amount a voluntary member can remit because contribution is voluntary.
Q.
What is the mode of payment?
A.
  1. Voluntary members can pay using mobile money via our USSD code *254# accessible to the MTN and Airtel subscribers.
  2. The service is available via the standard codes *165*5# on MTN or *185*7# on Airtel. It is a seamless process and there is instant confirmation to the contributor through an automated SMS each time a payment is received.
  3. Companies can pay via mobile money but will need to first obtain a reference number obtained through the NSSF Employer e-payment portal athttps://ecollection.nssfug.org/ecollections/auth/loginbecause of the need to attach a contributions schedule for their respective employees.
  4. Both employers and individuals can pay through their banks by first registering the payment on the NSSF E-portal via this linkhttps://ecollection.nssfug.org/ecollections/auth/login
  5. You can pay Using VISA, MasterCard or American Express via this link https://shop.directpay.online/paymybills/nssf
Q.
How can I make my Voluntary Membership contribution when I work outside Uganda?
A.
One can use the Diaspora Connect service which requires one to make a contribution from their VISA, Mastercard, PayPal or American Express at any time of their convenience and their money will immediately reflect on their NSSF account. Visithttps://www.nssfug.org/diasporaconnect.html
Q.
How and where can I obtain more information or assistance?
A.
  1. You may visit any NSSF branch nearest to you
  2. You may also reach the Fund via e-mail voluntary@nssfug.org or call our toll-free line 0800286773.

We have put in place a dedicated team to assist employers and individuals who may require assistance.
You can also contact us on Facebook, LinkedIn, Twitter or the website chat.

Q.
How do I exit the voluntary membership plan?
A.
  1. Age Benefit: You save and get a lump sum pay out or annuity upon making the age of 50 years
  2. Invalidity Benefit: if you are terminally sick and need your money or part of it, NSSF pays you instantly
  3. Emigration Grant: are you an expatriate and you wish to go back home, come for your savings to help you settle back home
  4. Survivor’s Benefit: This gives a peace full rest if you die, knowing that your family will be well taken care of.
  5. Exempted employment Benefit: Are you a civil servant and have a target to achieve in 4 years, save your money with NSSF