National Social Security Fund | Voluntary FAQs

Frequently asked questions

Common questions and answers about the plan

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What people usually ask about the Voluntary Membership Plan

Q. What if I am self-employed and would like to enrol for the Voluntary Membership Plan?

A person who is self-employed may apply for membership in the Fund and shall make voluntary contributions to the Fund.

Q. If an individual wanted to enroll today, how can they start?

You can register from the comfort of your home or office by downloading the NSSFGo App or visiting https://nssfgo.app. You can also walk to any NSSF branch near you or download and fill out a form available here and submit the form via e-mail to voluntary@nssfug.org

Q. How much must I be willing to contribute to enrol for the plan?

The minimum amount of money a voluntary member can contribute is Ugx 5,000. Voluntary members can also contribute anytime and as often as they wish. The Fund is very flexible regarding the amount a voluntary member can remit because the contribution is voluntary.

Q. What is the mode of payment?

  1. Voluntary members can pay using mobile money via our USSD code *254# accessible to the MTN and Airtel subscribers.
  2. The service is available via the standard codes *165*5# on MTN or *185*7# on Airtel. It is a seamless process and there is instant confirmation to the contributor through an automated SMS each time a payment is received.
  3. Companies can pay via mobile money but will need to first obtain a reference number through the NSSF Employer e-payment portal at https://ecollection.nssfug.org/ecollections/auth/login because of the need to attach a contributions schedule for their respective employees.
  4. Both employers and individuals can pay through their banks by first registering the payment on the NSSF E-portal via this link https://ecollection.nssfug.org/ecollections/auth/login
  5. You can pay using VISA, MasterCard or American Express via this link https://shop.directpay.online/paymybills/nssf

Q. How can I make my Voluntary Membership contribution when I work outside Uganda?

One can use the Diaspora Connect service which requires one to contribute using their VISA, Mastercard, PayPal or American Express at any time of their convenience and their money will immediately reflect on their NSSF account.

Q. How and where can I obtain more information or assistance?

  1. You may visit any NSSF branch nearest to you
  2. You may also reach the Fund via e-mail voluntary@nssfug.org or call our toll-free line 0800286773.

We have a dedicated team to assist employers and individuals who may require assistance.
You can also contact us on Facebook, LinkedIn, and X.

Q. How do I exit the voluntary membership plan?

  1. Age Benefit: You save and get a lump sum payout or annuity upon making the age of 50 years
  2. Invalidity Benefit: if you are terminally sick and need your money or part of it, NSSF pays you instantly
  3. Emigration Grant: are you an expatriate and you wish to go back home, come for your savings to help you settle back home
  4. Survivor’s Benefit: This gives a peace full rest if you die, knowing that your family will be well taken care of.
  5. Exempted employment Benefit: Are you a civil servant and have a target to achieve in 4 years, save your money with NSSF